Ten questions before you sign.
Your first fix is small and fixed-price. When we take on bigger work after that, these are the questions your written scope should answer.
1. Who will I work with?
Mike Matthews leads discovery, scoping and implementation. Any other delivery or support responsibility is named in your scope.
2. What will you deliver?
The written scope lists workflows, systems, deliverables, exclusions, milestones and acceptance checks. Calls, follow-up, reviews and integrations are chosen for your problem, not automatically bundled.
3. How much does it cost?
The first fix is fixed-price and built before you pay. Bigger work gets a written quote before you commit, with implementation, ongoing management, software and usage costs spelled out. No unlimited plan.
4. Which tools can you connect?
We review the actual software, access and supported integration options before promising a connection. A simpler tool or process change may be enough.
5. What support do I get?
Your management agreement names monitoring, support coverage, response expectations and issue ownership. Discuss business hours, urgent failures and human fallback before launch.
6. Who owns the work and accounts?
Ownership, administrative access, licenses, documentation and portability are written into the scope and agreement. Bring any required ownership terms to discovery so they are settled before work starts.
7. What happens to customer data and messages?
The scope identifies what information the workflow needs and who can access it. Messages depend on customer permissions and platform or carrier requirements. The privacy policy explains the website intake.
8. How soon can it launch?
Timing depends on scope, access, integration limits and review. We agree milestones and test normal and failure cases before a customer-approved launch.
9. Can you guarantee business results?
We agree a baseline and review practical measures. We do not guarantee revenue, bookings or savings. Portfolio examples show our own systems and demonstrations, not verified client revenue results.
10. How do changes or ending the engagement work?
Your agreement sets change approval, management cancellation, handoff, data access and termination terms. Additional builds are scoped before starting. Existing signed agreements keep their own terms.