| Implementation | Deliverables, exclusions, access, milestones, testing, training, acceptance, and the implementation fee. |
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| Ongoing management | Coverage, monitoring, response expectations, incident ownership, review cadence, and a separate fee. |
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| Your team | Process ownership, accurate rules, customer permissions, access, exception handling, and launch approval. |
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| Total costs and changes | Software, phone and messaging usage, third-party limits, new work, and change approval. |
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| Ending or handing over | Ownership, documentation, account administration, data access, portability, and termination terms. |
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