Intake to assignment
Explore how a service request reaches the right branch or team, with the information they need to act.
For regional, multi-location service businesses
From service request
to assigned work.
Connect the work between your existing systems. Matthews Automation helps operations, service and contact-center leaders examine one recurring handoff, then scope a practical automation around it.
Discovery first. A paid, written scope before implementation.
Where to begin
Which handoff costs your team the most attention?
For HVAC, plumbing and commercial-service operators, the useful starting point is a specific process. These are questions to investigate together, not assumptions about your business.
A callback with an owner
Look at the handoff from an intake record to a person responsible for the next customer conversation.
Exceptions in view
Identify work that needs human attention, including missing information and records that do not match.
How we work
One workflow. One team. An evidence-based next step.
01 / Discover
Understand the current process.
Map the handoff, systems and people involved. Establish the volume, effort and consequences with your numbers, and check what your existing tools already cover.
02 / Pilot
Agree on a paid first scope.
Define one branch or team, deliverables, price, acceptance tests and human fallback in writing. Confirm access and responsibilities before implementation.
03 / Decide
Review before expanding.
Compare the pilot with the agreed baseline. Review failures and operating notes together, then decide whether to expand, revise or stop.
Meet the builder
Work directly with Mike Matthews.
I build applications, API integrations and automation workflows. The public portfolio includes my own intake, follow-up and monitoring systems, with code, demonstrations and test notes you can inspect.
About Mike →Start a conversation
Bring the process you want to improve.
Tell Mike which team owns it, which systems are involved and what makes it worth fixing. A useful first conversation establishes fit, who needs to be involved and whether a paid pilot is justified.
Discuss one workflow →Looking for the existing Review Booster offer? View its details and request form.